Privacy policy
Snacrunch Private Limited ("Snacrunch", "we", "us") operates this online store. This policy explains what personal information we collect when you visit or buy from us, why we collect it, and what we do with it.
Information we collect
When you place an order, we collect the information needed to fulfil it: your name, delivery address, email address and phone number.
When you pay, your card or banking details are entered directly into our payment provider's systems. We do not see, handle or store your full card number, CVV, UPI PIN or net banking credentials at any point.
When you browse the store, we and our service providers automatically collect technical information through cookies and similar technologies: your IP address, browser and device type, the pages you view and the site you arrived from.
If you sign up for our newsletter, we collect your email address.
Why we use it
We use your information to:
- process, pack and deliver your orders
- send you order confirmations, dispatch notices and tracking links
- respond to your questions and handle any problem with an order
- issue a tax invoice as required by law
- send you marketing emails, where you have asked us to
- detect and prevent fraudulent transactions
- understand how the store is used so we can improve it
Who we share it with
We share your information only with the service providers we need to run the store, and only to the extent they need it:
- Shopify, which hosts this store and processes orders on our behalf
- our payment gateway, which processes your payment
- our delivery partners, who need your name, address and phone number to deliver your parcel
- our email provider, if you have subscribed to our newsletter
- our accountant and tax authorities, where the law requires it
We do not sell your personal information, and we do not share it with anyone for their own marketing.
Cookies
This store uses cookies to keep your cart, remember your preferences and measure how the site is used. You can block or delete cookies in your browser settings. Some parts of the store, including the cart and checkout, will not work correctly without them.
How long we keep it
We keep order and invoice records for as long as Indian tax and company law requires. We keep newsletter subscriptions until you unsubscribe. Technical and analytics data is kept for a limited period and then deleted or aggregated.
Your choices
You can ask us to see the personal information we hold about you, correct it if it is wrong, or delete it where we are not required by law to keep it. You can unsubscribe from marketing emails at any time using the link in any email we send, or by writing to us.
To make any of these requests, email contact@snacrunch.com. We may ask you to confirm your identity before we act on a request.
Security
We take reasonable technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children
This store is not directed at children under 18, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this policy from time to time. Any changes will be published on this page.
Contact us
Questions, requests or complaints about this policy or about how we handle your information can be sent to:
Snacrunch Private Limited
C-2856, Bhagavati Park, Kadiyabid
Ta. Bhavnagar, Dist. Bhavnagar
364002, Gujarat, India
Phone: +91 88668 55814
Email: contact@snacrunch.com
GSTIN: 24ABRCS6389P1Z4
FSSAI Licence No.: 10236547000025